Queer Competency Certification Program

Orientation
3 Topics
Setting the Stage & Community Agreements
Goals and Intentions – QCC
Obstacles and Pathways – QCC
Module 1: Queer Friendly Fundamentals
4 Topics
Introduction: Gender Diversity for Healthcare Providers – QCC
Biological Sex – QCC
Gender – QCC
Sexual Orientation – QCC
Module 1 Q&A
Module 2: LGBTQIA+ Fluency
5 Topics
Navigating Pronouns and Choosing Language – QCC
Exploring Pronouns and Etiquette – QCC
Pronoun Etiquette: Building Connection With Language – QCC
Mental Hacks: Tips and Tricks for Remembering Pronouns – QCC
Choosing Words: Skills to Target Language Use – QCC
Module 2 Q&A
Module 3: The Skills of Allyship
4 Topics
Rapport, Respect & Repair: Skills for Justice-Minded Relationships – QCC
Rapport: Establishing Trust in Relationships
Respect: Skills of Accompliceship – QCC
Rupture-Repair System: Attempting to Repair Relationships – QCC
Module 3 Q&A
Module 4: Queer Friendly Business
2 Topics
Queer-Friendly Business: Optimizing for Inclusion – QCC
Translating Your Values Into Business – QCC
Queer Friendly Business – Audit System
11 Topics
The Big Picture: Mission and Vision – QCC
Employment: Recruiting, Hiring, and Onboarding – QCC
Benefits – QCC
Organization Wide LGBTQ+ Competency Training – QCC
Services and Products – QCC
LGBTQIA+ Representation in Marketing and Copy – QCC
Administrations and Forms – QCC
Facilities – QCC
Dress Code – QCC
Company Accountability – QCC
Final Audit Checklist – QCC
Module 4 Q&A
Module 5: Traversing Transitions
5 Topics
Understanding Transition Across Experience – QCC
What Is Transition? Exploring the Stages of this Sensitive Time – QCC
Coming Out: Sexual Orientation Transitions – QCC
Gender Transition: The Why and How – QCC
Body Modification: Hormones and Surgery for Gender Congruence – QCC
Module 5 Q&A
Module 6: Family Matters
3 Topics
Mental Health & Family Support: The Case for Supporting Relationships – QCC
Supporting Close Relations – for Caregivers – QCC
Supporting Close Relations – for Intimate Partners – QCC
Module 6 Q&A
Module 7: Queer Love: Finding it and Making it
3 Topics
Let’s Talk About It: Love, Sexual Diversity & Sexual Anatomy – QCC
Sexual Diversity in LGBTQIA+ Relationships – QCC
Types of Genital Stimulation Across Anatomy – QCC
Module 7 Q&A
Module 8: Moving Forward
1 Topic
Reflecting On Our Journey Together – QCC
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Reflecting On Our Journey Together – QCC

Queer Competency Certification Program Module 8: Moving Forward Reflecting On Our Journey Together – QCC



Reflecting on Your Journey 

  • Before starting this program, what was hard for you about serving the LGBTQIA+ community? What did you struggle with?
  • What were you wanting when it came to serving the LGBTQIA+ community? What goals did you have for yourself entering this program?
  • What were the thoughts, emotions and sensations that arose for you as you started your program? What was happening for you?
  • Reflect on your journey as you moved through the modules. What were some of your big pivot points, milestones or breakthroughs?
  • What were your big “Aha!” moments?
  • Did you experience any personal healing as a result of this program? If so, how?
  • What were some of the big needle movers that contributed to your growth? What were some of the moments or teachings that made a big difference for you?
  • What is possible for you now that wasn’t possible for you before?

Setting Goals

  •  What are the things you still need or want support with?
  • What is your plan to get that support?
  • Think about the intersectionality within the LGBTQIA+ community. What other communities do you still need to learn about in order to be able to better serve LGBTQIA+ people competently in the nuance of their other intersecting sociocultural identities? 
  • What is your plan to seek out this education?
  • What ways do you want to bring your new skillset to the people you serve? Do you need any support in making those dreams come true? If so, how do you plan to resource and get the support you need?
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